Guide 6 of 6
When something looks wrong
The short list of things that confuse people, and what each one actually means.
“I show up as an unnamed family / as Someone”
That’s the default, not a fault: nobody is named until they choose to be. To show a name, go to the You page, type one, and turn on Show my name and photo. Both steps matter; the name field alone doesn’t publish anything.
“My phone and my laptop don’t match”
They’re two different families until you link them: each browser invents its own. On the device you’ve been using (the one that has your stuff), go to the You page and send yourself the email link, then open it on the other device. From then on they’re one family. The details are in the devices guide.
“The sign-in link never arrived”
Check spam and any promotions tab first. Still nothing after a few minutes, send another from the You page: links are single-use and short-lived, so always open the newest one. If email is being genuinely stubborn, an organiser can sort you out in person.
“It’s asking me to sign in again”
That’s protection, not amnesia. Once a family has an email or a membership attached, changes to it need a signed-in device, so a stranger who merely knows about you can’t act as you. One tap on your passkey, or one fresh email link, and you’re back.
“There’s no passkey button on the You page”
The panel only appears on browsers that support passkeys, so on an older device it simply isn’t there. Nothing is missing from your account; the email link does the same job on every device ever made.
“An idea I liked has disappeared”
Most likely its interest window closed without enough families, and it dropped off, which is the system working: nobody spent anything finding out. If you cared about it, put it up again yourself; the second run often finds the people the first one missed.
“It won’t let me put up another idea”
Each family holds 3 live ideas at most, on purpose. A slot frees up when one of yours reaches its numbers or its window closes. It’s the board’s way of keeping every idea one somebody would actually run.
“Cards say Example, is any of this real?”
Anything tagged Example is a made-up card showing what the board looks like in use; the families on it are invented and there’s nothing to join. Everything else is real. The footer line on every page also tells you whether you’re on the shared board or an offline demo.
“I paid for a place and now I can’t come”
Before commitments close: release the place from the event page and the money comes back. After: it can’t (the instructor is paid), but the place is yours to give to another family. The full picture is in the coming-to-things guide.
None of that fixed it
Then it’s ours to fix. Reply to any email from Hub Club, or message the organiser who invited you, and a real person will sort it out. Same route if you want your data, or want it deleted: the details are on the privacy page.
That’s the lot
You’ve read everything. If something still isn’t clear, that’s our fault, not yours: reply to any email from the club, or message the organiser who invited you, and we’ll fix both the problem and the guide.
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